Shipping, Refund and Returns Policy

• Is there any shipping fees?

  We all hate when websites ask us to pay shipping charges. However, it’s a necessity to cover shipping costs of orders! But the good news is that all orders above Rs. 800 don’t have any shipping fee! Only orders below Rs. 800 have a shipping fee of Rs. 49.

• When is my order shipped?

  Based on the delivery date that you have selected, we ship the item in such a way that it is delivered mostly on your desired date of delivery.

• Is the order delivered on the exact day requested?
  

  In case you have opted for next-day delivery which is available at certain pincodes in India, your order will be delivered on the exact desired date. In the rare scenario (<2% cases), if we aren’t able to do that, we will refund the shipping charge paid by you for next-day delivery. We are proud of our next-day shipping and never ever has any parcel been delayed by more than 1 day in such cases and that also happens in less than 2 orders out of every 100 orders that we ship. So, rest assured, you should receive it right on time

  And although rare, but in about ~3% of the cases, there might be unforeseen delays due to operational challenges. Please bear with us in such situations. Our team would try its best to deliver on time, but certain situations like operational issues, local festivals, natural disturbances etc. are beyond the control of our courier partners or us and hence, a slight delay may happen in about 3% of the cases. No refunds can be provided in such situations.

• My parcel is marked as delivered, but it hasn’t been received. What can I do?

  This is an extremely rare scenario (<1 in about 500 orders), but we understand that it can happen due to a mistake by the delivery executive. In such cases, please do check with the security guard/office or any similar place where the executive may have kept the parcel. If not, please reach out to us within 48 hours of the parcel being marked as delivered by the courier company. Courier companies don’t accept such requests after 2 days and hence, we won’t be able to get a complaint raised with them after 2 days.

• Do you provide international shipping?

  Yes, international shipping is available. Unfortunately, international shipping is costly and we have to charge for that. Shipping rates vary from country to country. Please WhatsApp us on “+91 9510083245” in case you wish to ship internationally.

• Are all the items shipped internationally?

  Some liquid items like Perfumes, electronic gadgets and inflammable substances like candles can’t be shipped internationally. All the other items can be shipped internationally.

• Who bears custom charges in international parcels?
  

  Most of the parcels don’t need any custom clearance. However, in a rare situation (<1%), if a parcel gets stuck, custom clearance charges are to be borne by the customer.

Returns & Refund

• In what case is my product eligible for Return/ Replacement?

1. In case you receive a broken/damaged product
2. In case you receive wrong product

• How do I return the product I receive?

   

  We take pride in the quality of items we ship. So, we really believe your loved one will absolutely love our product.

  All our gift items are carefully packed in order to prevent any kind of damage. In the unlikely event a gift is received in broken/damaged condition, we can provide you with a replacement. All replacement requests are to be made within 3 days of delivery of the product. You can place the replacement request by sending us a mail at (Email) or you can also send us a Whatsapp message on “+91 9510083245“. Please note, no refunds will be made in any case. We will happily replace your gift if there’s any issue of damage.

• Items are missing from my order. What to do in this situation?
  

  In case there’s one or more missing items in your order, kindly raise a complaint with us within 3 days of delivery of the order. You can register the complaint by sending us a mail at “thecustomisedgiftofficial@gmail.com” or you can also send us a Whatsapp message on “+91 9510083245“. Our team will check the footage and provide a resolution to the same.

• Is refund provided in case of delayed delivery?
  

  Please refer to Question number 5 above.

My order wasn’t delivered and is sent back. What will happen now?

• This is extremely rare ( < 1 in 500 orders) and only happens if the recipient and sender both are unavailable for us to get the delivery done. In such cases, we have two options:
• Ship the parcel again once we get it back: In that case, two way shipping charges willl be applicable.
• Refund: We can proccess refund after deducting shipping charges and cost of any items that were personalized or can’t be reused.

Cancellations

• No cancellations are available for Personalized Gifts in any case.
• No Cancellations on Non-Personalized Gifts can be done once the gift has been dispatched/packed.
• If cancellation is possible after taking into account the above two conditions, the same will be done after deducting 2% payment gateway charges. Unfortunately, that is a charge we bear irrespective of whether the order is cancelled or completed and hence, refund can be processed after deducting the same.